Customer Information / Frequently Asked Questions (F.A.Q.)

GENERAL QUESTIONS

What is Open24?
Open24 is a modern fashion retailer specializing in clothing and footwear for men, women, and children. We offer a convenient and seamless shopping experience, allowing you to receive and return your orders 24/7 through our network of automated parcel terminals.

What are the advantages of using Open24 parcel terminals?
The main advantage is ultimate flexibility. You can collect your new wardrobe or return items at any time that suits you, day or night, without worrying about store hours or waiting for a home delivery. The process is quick, simple, and secure.

Where can I find Open24 parcel terminals to pick up my order?
Our parcel terminals are conveniently located in easily accessible public places for your convenience. You can find the one nearest to you by using the location finder on our website at open24usa.com.

Is it possible to pay for my order at the parcel terminal?
Payment for all orders is completed securely during the checkout process on our website at open24usa.com. The parcel terminal is used for the convenient collection of your prepaid orders or for initiating returns.

PLACING AN ORDER

How can I place an order?
You can browse our full collection of men’s, women’s, and children’s apparel and footwear on our website at open24usa.com. Simply add your favorite items to the cart and proceed through the secure checkout. During checkout, you can select delivery to your home or to an Open24 parcel terminal.

What are the size and weight limits for parcels?
The maximum parcel weight we ship is 25 kg. The sum of the parcel’s dimensions (length + width + height) must not exceed 200 cm, with no single side longer than 100 cm. This accommodates even larger orders of clothing and shoes.

How do I pay for my order?
Payment for your order is made securely during the online checkout process on our website at open24usa.com. We accept all major credit and debit cards, as well as other popular electronic payment methods.

What should I do if an item is out of stock?
Our online inventory is updated regularly. If an item in your size is out of stock, you can usually sign up for a restock notification on the product page on our website at open24usa.com.

RECEIVING YOUR ORDER

How will I know that my order has arrived at the parcel terminal?
Once your order is placed in one of our terminals, you will receive an automatic notification via SMS and/or email. This message will include a unique pickup code and the location of the parcel terminal.

How long will my order be stored in the parcel terminal?
Your order will be stored securely in the parcel terminal for 5 calendar days free of charge. This gives you plenty of time to collect your items. After this period, a standard storage fee will be applied.

What do I need to pick up my order?
To pick up your order, you only need the unique pickup code sent to you via SMS or email. At the parcel terminal, select “Receive a Parcel,” enter the code, and your compartment will open.

What should I do if I lost or did not receive the pickup code?
You can easily retrieve your pickup code by logging into your account on our website at open24usa.com and viewing your order details. If you need further assistance, our customer service team can help.

RETURNS & EXCHANGES

How can I return an item using an Open24 parcel terminal?
We have made returns easy. Initiate a return request through your account on our website at open24usa.com. Once approved, you will receive a unique return code. Pack the unworn items in their original packaging, bring them to any Open24 terminal, and follow the on-screen instructions using your code.

What is your return policy?
We accept returns of unworn, unwashed clothing and footwear with original tags attached within 30 days of purchase. Please initiate all returns through our website at open24usa.com to receive your return code and instructions.

Is it possible to exchange an item for a different size?
To exchange an item for a different size, we recommend placing a new order for the desired size on our website at open24usa.com and then using our simple return process to send the original item back for a refund.

OTHER QUESTIONS

Who can I contact if I have a problem with my order or a question?
For all questions regarding your order, our products, or our services, please contact our dedicated Customer Service team through the contact form on our website at open24usa.com. We are here to help.

What should I do if the parcel terminal is not working when I try to pick up my order?
If you encounter a technical issue with one of our terminals, please report it to us immediately through the support section on our website at open24usa.com. Please provide the terminal location, and we will resolve the issue promptly.

Is my personal and payment data safe?
Absolutely. We protect your personal and payment data in strict accordance with all applicable laws and security standards. You can review our detailed data protection practices in the Privacy Policy available on our website at open24usa.com.